Have you submitted your support ticket on Ubisoft? Do you want to know how long does it take Ubisoft support to respond to your cases? Well, in this blog we will find out what you must do to receive actual fast replies from Ubisoft. Let’s dive into the intricacies of connecting with Ubisoft and learn how to overcome them.
How to Submit a Support Ticket?
What issues are experiencing with your account or maybe the game itself? Don’t you want them resolved, if you do then navigate to the official website of Ubisoft’s “My Cases” or “Contact Us” page to get help. The first thing you must do is log in, if you can’t log in or have no access to your account, you can still submit your ticket without any inconvenience. Next up you are going to need to proceed to the question that correlates to your primary problem.
Let’s suppose you are having some trouble logging into your Ubisoft account, to recover it you can use the “Recovering access to your Ubisoft account” keyword or question to advance to the next window. After the new window successfully loads, you have to fill in the form with credentials and click on submit. Ubisoft support only requires the email ID and username to start the process of helping you recover your account or solving your queries.
Even if you have other problems that must be resolved, Ubisoft will look into it and help you tremendously. Whether it’s about requesting a refund or changing your email, Ubisoft can help you fix all your game worries.
Now that you have established a connection from your side, it’s time to wait. But how long does it take Ubisoft support to respond to your questions? Waiting a few hours is understandable but any longer than that would not be useful or helpful at all.
How Long Does It Take Ubisoft Support to Respond?
The normal time to solve an in-game issue is 24 hours on average. If a game takes more time than the given period, it shows that they probably have a high volume of requests or the customer service of that website is terrible. The first one seems to be the case with Ubisoft’s support center, as they have to manage a high nature and volume of support tickets. Which is why it typically takes up to 48 hours to respond to your queries.
The time Ubisoft responds varies based on the volume and your cooperation. Fill in your support ticket forms correctly and thoroughly, don’t leave any options empty even if Ubisoft has marked them optional.
The more information you put in the form the easier it becomes for Ubisoft to track your requests and assist you.
Usually, when you are done submitting a request, you receive an automated email precedent to the actual response. This automated email confirms the receival of your request.
Ubisoft’s customer support is very supportive. The agents will personally connect with you to provide you with the best possible solutions. The best thing about Ubisoft is it’s multiple ways to solve an issue. There are a lot of specific questions that people use to ask for help, if that doesn’t help you, you have the additional Contact Us or Live Chat page.
Additional Ubisoft Support Channels
When the problem is severe and requires a quick solution, there is always an alternative you must look for. In such cases, you should refer to Ubisoft’s social media handles or emails. Ubisoft is always active on those platforms, making sure the users are consuming their content without any inconvenience.
Ubisoft support offers live chat where you can describe your issue in detail and request help. However, the biggest downside of this feature is that it is available every day for a few hours.
What time is the Ubisoft chat available? Well, the live chat support is accessible between 10:00 am to 12:00 pm EST.
Conclusion
Ubisoft is certainly one of the most supportive and encouraging video game publishers. They are always there to help their users who can’t overcome certain persistent issues. However, the response time and unprecedented delays are the main worries for many, as Ubisoft typically takes 48 hours to respond let alone solve a query. To your benefit, we have added a string of steps you need to follow to get a quick response from Ubisoft.
This is your ultimate guide to help you solve all of your queries. This concludes our “How long does it take Ubisoft support to respond?” If you want to ask more questions, please use the comments section.
FAQs Related To How Long Does It Take Ubisoft Support To Respond?
How long do cases take Ubisoft?
It takes about 48 hours on average for Ubisoft to respond. Ubisoft Support’s official X account mentioned the time when replying to a user who was inquiring about the problems they had been facing.
How to get Ubisoft to respond faster?
There is no secret way to receive a quick response. Just fill out the form thoroughly without skipping any field. The more information you provide to the Ubisoft support, the easier it becomes for Ubisoft to track your ticket and provide you assistance.
How do I chat with Ubisoft support?
Ubisoft has a dedicated page for live chat support, by filling in the form with the requisite information to activate the chat, you will be able to exchange messages or custom quotes with the customer assistant agent.
How do I appeal to Ubisoft?
If your account is suspended, be it temporarily or permanently, you can appeal through the Contact Us page and request an unban.
Does Ubisoft Support even reply to tickets concerning license key problems anymore?
Yes, Ubisoft does help every user. The scale or volume of the problem does not concern them. In fact, some users claim that their problem was resolved with just live chat.
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